Summer Visitor Services Assistant

PART-TIME POSITION
Posted March 6, 2025

Reports to: Volunteer and Gift Shop Manager

Type: Part-Time Seasonal, Hourly

Schedule: Flexible, Weekends and Evenings Required

Compensation: $20.76/hour

The Center for Wooden Boats (CWB) is a national leader in hands-on maritime education, providing a gathering place where visitors can experience maritime history and small craft heritage directly, through sailing classes, maritime skills workshops, field trips, boat rentals and more.

The Visitor Services Assistant supports CWB by staffing the South Lake Union campus front desk, answering phone calls and visitor questions, facilitating retail sales, and completing various administrative tasks. The Visitor Services Assistant is often the first representative of The Center for Wooden Boats our visitors meet. Therefore, providing professional, friendly and informative assistance should be regarded as one of the most important duties of the position.

Responsibilities

  • Perform opening and/or closing duties, depending on scheduled shifts.

  • Greet visitors and answer questions about our organization and programming.

  • Answer and direct phone calls to appropriate staff.

  • Sell merchandise, memberships, and programs; facilitate returns and exchanges.

  • Answer questions for programs in person, over phone and through email – youth and adult programs, registrations, rescheduling & cancellations.

  • Ensure rack cards, gift shop merchandise and bathroom supplies are properly stocked.

  • Assist with booking moorage in Lake Union Park.

  • Maintain clean and safe visitor environment, including maintenance of bathrooms, kitchen and gallery, gift shop, and garbage.

  • Oversee Clean-up Crew Volunteers when available.

  • Support Volunteer Manager by training Visitor Services Volunteers to perform Front Desk duties.

  • Prepare facility for private event rentals.

  • Other administrative tasks as assigned.

 

Qualifications

  • Excellent written and verbal communication skills

  • Detailed oriented

  • Demonstrated success in customer service roles

  • Reliability and punctuality a must

  • Experience working with volunteers preferred

  • Customer service mentality that demonstrates patience, attentiveness, knowledge of the product and programs, positive language, good listening skills, fully present, positive attitude, an ability to read the customer, a calming presence, an ability to handle surprises, and persuasive skills that are goal oriented

  • Ability to work with a diverse public, to make sound decisions quickly while under pressure, to demonstrate self-motivation while working as part of a team, to be receptive and willing to learn new process or procedures

  • Experience with Microsoft Office, ability to learn business management and point of sale software

  • Comfortable handling a wide variety of questions with a fast-paced, public-facing role

  • Ability to work autonomously as well as part of a team

  • Willingness to work a flexible work week which includes evening and/or weekend work

  • At time of job offer candidate must be able to pass a criminal background check

 

To Apply:

Email resume and statement of interest to  hiring@cwb.org. Position open until filled. The Center for Wooden Boats is an equal opportunity employer.