Visitor Services Assistant

South Lake Union

The Visitor Services Assistant is a Work-Study position that supports CWB operations by providing a friendly face and first point-of-contact for visitors to CWB. This position combines reception, retail, and facility maintenance tasks to keep CWB an open, friendly place for visitors of all kinds. This position is supervised by the Visitor Services Manager, and will work closely with the Registrar, Adult & Family Sailing Coordinator, and Livery staff, as well as with other staff and volunteers.

This position is available only to students with a Work Study financial aid award. To find out if you are eligible for Work Study, please contact your school’s Financial Aid office. Applications received that fail to demonstrate that the candidate has a Work Study award will be ignored.

Schedule: 19 hours per week
Compensation: $14/hour


Working in CWB’s Visitor Services department provides students with hands-on experience in store management and non-profit operations. Tasks handled by the Visitor Services Department include:

  • Preparing monthly profit and loss reports for merchandise sales, boat rentals, and other earned revenue
  • Managing inventory, including reordering, tracking breakage and loss, and handling department transfers
  • Tracking and analyzing data to display short-term and long-term visitorship trends, used to inform future decisions on programming and budgeting
  • Working with other departments to coordinate marketing promotions, program registrations, special events, facilities usage, and other operations tasks


Staff the Front Desk. Tasks include:

  • Welcoming visitors
  • Answering questions about programs, boat rentals, and more
  • Answering phones and taking messages
  • Giving directions and recommending activities and attractions
  • Selling merchandise, memberships, gift certificates, boat rentals, and other items
  • Support visitor services volunteers by being available to perform Front Desk duties during peak periods
  • Perform opening or closing duties, depending on scheduled shifts

Restock and tidy as needed:

  • On-site collateral, such as flyers, brochures, posters, booklets, and other printed materials
  • Gift shop merchandise and displays
  • Galley coffee service
  • Restroom supplies

Receive new shipments by tagging, folding, displaying, and storing merchandise items

Collect, compile, and analyze visitor data for monthly reports

Assist at special events both at CWB and offsite, performing similar duties as at the Front Desk


  • Outstanding verbal and written communication skills
  • Previous reception or sales experience
  • Proficiency in answering phones, taking messages, and passing on responses
  • Proficiency using office software like Excel, Word and email programs
  • Ability to lift and carry weights of up to 25 pounds for short distances


  • Experience working with volunteers, or volunteering
  • Experience with database software and compiling spreadsheets
  • Papercraft skills, such as using a paper cutter, laminating machine, hole punches, and sticky labels
  • Experience with Adobe Creative Suite and other graphic design programs

To Apply

Send cover letter, resume, and proof of work study eligibility to, or hand-deliver during business hours to:
1010 Valley Street
Seattle, WA 98109

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